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F.A.Q

1. Q: Do I need to pay the sales tax?

A: No, there is no sales tax on our site.

2. Q: What are the accepted payment methods?

A: We accept Credit Cards (Visa, MasterCard etc.) and Western Union.

3. Q: Is my payment on your site secure?

A: All   online payments are safe and secured. Our website has created a secure   transaction environment. The ordering system we used is the industry   standard for encryption technology-to protect your private information   registered on our site. The encryption system provides you with security   and peace of mind when your browser and local network supports the use  of encrypted data transmissions.

4. Q: What should I do if I am getting an error when I pay with my credit card?

A: If   you are trying to checkout using credit card as your payment method but   receiving an error, please go back and place an order again, your   previous orders placed without payment should be cancelled within 24   hours. Please check with your credit card company to verify that your   card is in good standing, if your three orders or more did not go   through, please contact us for assistance.

5. Q:   What would happen if my order did not go through but my credit card   charged? A: If you did not receive an order confirmation letter will be   sent to you within 24hours, your order was not completed. If your  credit  card is charged for the unsuccessful order, we will return funds  to  your credit card account. The refund will appear on to your credit  card  account within 24-48 hours, depending your credit card company’s   processing time. All successful orders that receive an order   confirmation number will be charged when the item is shipped from our   warehouse.

6. Q: What can I do, if I cannot place an order successfully online?

A: If   you encounter this problem, please try the following steps: First,   please clear the cookies, restart the browser, turn off Firewall and   then try again. Second, if the problem persists, please change another   computer or another internet browser, such as Firefox, and then try. Or   you can try to login after several hours. Last, if the above steps  don’t  work, you can contact us.

7. Q: Can I cancel my order?

A:   Cancellation must be requested before the item has been shipped. We   typically processed the order within 24 hours and shipped the item   within 24-48 hours. After the item has been shipped, the order cannot be   cancelled.

8. Q: How do I cancel an order?

A:   Please contact our customer service via email within 24 hours of   purchasing. But please be advised that sometimes the items are shipped   within 24 hours after the placement of the order, depending on the time   you place the order – the closer to the parcel pick-up time (by  shipping  companies), the faster the items are shipped.

9. Q: How can I track my order?

A: You   can check the status of your order at any time by going directly to  the  links provided by our customer service via email. Please note that  you  should have the order number and email address to track the order   status. We will email the tracking number to you. Please note that   carrier's website may not update the records and parcel status in time.

10. Q: What should I do if my order never arrived?

A: Be   sure that all of your orders have shipped already. If your order   displays your package on the tracking website has been sent, and you   don't receive it in 2 weeks; please contact customer service for   assistance.

11. Q: How do I return a product purchased at this site?

A: We   design our products to bring quality and performance to our customers'   active life. We feel the same way about customer service. If you need  to  return or exchange an item, we will gladly make it happen. Please  find  more details on our Shipping & Return page.

12. Q: How long will it take to process the exchange or refund?

A:   Total time is composed of two parts. The first part is the processing   time. This is the time from when your request of exchange or refund,   plus our processing procedure. The second part is the actual shipping   time. This is the time that it takes for the package to be exchanged and   redelivered to you.

13. Q: Will I have to pay any additional fee for the exchange or refund?

A: It   depends. If for any reason you are not satisfied with the item, but the   fault is not caused by us, you should pay for the shipping fee and the   reshipping fee for item exchange. If you request for a refund, the   initial shipping is not refundable. But if factual proof that fault were   caused by us, we would take a full responsibility and would not charge   any additional.

Reserving the Right:

This   site reserves the right to make adjustments to the Return & Exchange   Policy. Special circumstances may require partnership with corporate   business partners. For more information, please contact our customer   service.

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